Lowering Customer Defections Increases Profits
In the early nineties, a classic article was published in the Harvard Business Review, called “Zero Defections: Quality Comes to
News and information for property managers on all things tenant engagement
In the early nineties, a classic article was published in the Harvard Business Review, called “Zero Defections: Quality Comes to
Two of the most important components of any service quality strategy are: Having a well-defined and consistent set of service