What If You Could Hear Your Tenants’ Thoughts?

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Here at eServus, we are movie buffs. After all, movie tickets are always one of our top sellers! And that’s why we’re very excited about the new release of the movie, “What Men Want”. For those of you who haven’t heard of it, this is a remake of the movie “What Women Want”, from 2000, starring Mel Gibson, but this time with a female star (Taraji Henson). The movie tells the story of a female sports agent who is passed up for a well-deserved promotion for a male colleague. She visits a psychic, subsequently falls and hits her head, and when she wakes up in the hospital, she can hear men’s thoughts!

As someone who works with property managers, I started thinking, “What if property managers could hear tenants’ thoughts?” What could we do with this superpower?

Well, have no fear … there’s no need to visit a psychic to get insights into the innermost thoughts of your tenants. This may sound obvious but asking tenants what they want is the best strategy! Tenants often want to share their thoughts on their buildings with property managers to help improve their workplace environment. There are lots of ways to solicit input from tenants, including the following:

  • Tenant satisfaction surveys – annual (or bi-annual) tenant satisfaction surveys are a great way to ask tenants about different aspects of their workplace experiences to get honest feedback. (See our post on 5 features of effective surveys.) You can dive into specific aspects of building operations, such as parking, security, amenities, building services, etc.
  • Feedback forms – whether it be through physical comment cards or online, feedback forms are a good way to solicit general feedback from tenants.
  • Social Media – social media channels, such as Facebook, Twitter and Instagram are great channels with which to engage with tenants in two-way communication and get feedback on numerous aspects of your building.

Once you have tenant feedback, the work is not over. As G.I. Joe always said, “Knowing is half the battle.”   Formulating plans to address tenant feedback is an important step in improving the tenant experience, leading to happy tenants.

Do you have other ways to discover the thoughts of your tenants? If so, please let us know in the comments!

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